Effective date: 23 August 2025
This Privacy Policy explains how Jansons (“we”, “us”, “our”) collects, uses, stores and shares personal information when you visit or purchase from www.jansons.com.pk (the “Site”). By using the Site or placing an order you agree to the collection and use described below. If you disagree, please do not use the Site.
1. Information we collect
A. Information you give us
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Account data: name, email, password, phone, billing & shipping addresses.
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Order information: products ordered, payment method details (last 4 digits, transaction id), invoice & delivery details.
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Customer support communications: messages, complaints, returns info, photos you upload.
B. Information we collect automatically
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Usage data: pages visited, products viewed, search queries, cart activity, IP address.
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Cookies & similar technologies (see “Cookies” below).
C. Information from third parties
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Payment processors (payment confirmation), shipping carriers (tracking/status).
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Social login providers if you sign in with Google/Facebook etc. (profile name and email as permitted).
2. How we use your information
We process personal information to:
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Provide and manage your orders (billing, shipping, order updates).
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Process payments and prevent fraud.
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Communicate about your orders, account and customer support requests.
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Improve and personalise our Site, product recommendations, and marketing (if you opt in).
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Comply with legal obligations (tax, customs, anti-fraud).
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Analyse site performance and support internal analytics.
We rely on lawful grounds such as contract performance (orders), legitimate business interests (fraud prevention, analytics), consent (marketing), and legal obligations.
3. Sharing & disclosure
We may share personal information with:
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Payment processors (to process payments).
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Shipping carriers (to deliver orders and provide tracking).
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Service providers who support the Site (hosting, analytics, email providers, CRM).
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Legal authorities if required by law or to protect our rights.
4. Cookies & tracking
We use cookies and similar technologies to operate the Site, remember preferences, and provide analytics and targeted advertising (if enabled). Typical categories:
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Necessary cookies (site function).
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Performance & analytics cookies (Google Analytics or similar).
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Functional cookies (saved preferences).
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Marketing cookies (ad networks, retargeting) — used only if you consent.
You can manage or block cookies from your browser, but blocking may affect Site functionality.
5. Your rights & choices
Depending on applicable law, you may:
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Access, correct, or update your personal information.
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Request deletion of personal data (subject to legal retention requirements).
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To exercise these rights, contact us at info@jansons.com.pk or use your account settings. We will respond per applicable law.
6. Data retention & security
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We retain order and account information for as long as necessary for business, tax, and legal obligations (generally several years for accounting/tax).
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We use commercially reasonable technical and organizational measures to protect data (encryption in transit, secure servers). However, no internet transmission is 100% secure. Report suspected breaches immediately.
7. Children
Our Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child provided us personal info, contact us and we will take steps to remove it.
8. Third-party links
The Site may link to third-party sites. We are not responsible for their privacy practices. Review their privacy policies before sharing information.
9. Changes to this policy
We may update this policy. We’ll publish the updated policy on the Site with a revised effective date. For material changes, we may attempt to notify account holders by email.
11. Contact
Questions or requests:
Email: info@jansons.com.pk
Whatsapp: +92 305 7222396